This Returns and Exchanges Policy applies to all purchases made through the website AdamoGifts.com. We are pleased to accommodate returns and exchanges within 30 days on all products are in perfect condition and in the same original packaging that you received it. A photo of the product will be requested before the returns process starts.
Here are some FAQ in regards to our return policy:
If for any reason you are unsatisfied with your purchase returns will be accepted within 30 days of purchase.
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Returns Department will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because Adamo Gifts will not be held responsible for lost returns. Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to Adamo Gifts. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned items are in acceptable condition. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
You may contact us by e-mail at firstname.lastname@example.org. The Adamo Gifts Support team operates seven days a week, 24 hours a day. To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!
If you have other questions, check out our FAQ page here.
Description very accurate. The costume is beautiful and holds in place even with heavy shaking from the dog. The only difference with the pictures is that the antlers on the hood are glued to the hood and don't stick out. But it is not really a problem. Size XL fits my big boy (Samoyed 30kg 10 months) though I have to squish the floof a little. Overall I'm very happy with it. Long delivery (1.5 months) but it was worth the wait.
Took 3.5 weeks to arrive to Australia. Quite happy with the product. Has an old school gripping fabric and same inside to clean the brush. The small brush has only one side with this fabric hence not super comfortable to use as you can to brush with it in only one direction. Cleans perfectly!
good product, I will update more when I'm able to get my dog in it suit my dog ^o^, she has neck 40 and chest 55, 10kg
Exactly like the picture Thank you fast delivery and good quality Thank you I recommend Adamo Gifts! :)
Awesome pet carrier! My pet loves it! It's so handy to carry through airports and travelling with my beloved dog.
Fits great on my 30kg Labrador. It's adjustable and is quite comfortable. I think it's better than a collar when walking my dog, it doesn't hurt her as much when she pulls to go sniffing around while walking. Adamo Gift's customer experience was awesome as well when I enquired about the delivery - Amanda Miller.
Material feels quite good! Fits snugly, my Poppet doesn't mind it and it doesn't hurt her. The collar sometimes hurts her neck if she runs too fast while dog walking!
No words, only emotions. Lightning delivery, the goods are super, i liked everything, everyone is delighted. Thank you
Very good quality for the price I paid!
Good seams and trimmings. Very happy with it.
My beloved Lola is so please with it.
Definitely recommend Adamo Gifts! :)
Just a delightful thing, the price in the tv store and here is not comparable. Works fine. Honestly, i did not believe in advertising, but this time was pleasantly surprised. Solid five and recommend the seller!!!
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